Complaints / Warranty Claims

We recommend that the customer check the delivery immediately upon receipt of the goods. If the customer discovers damage to the goods after receipt, they have 2 days to file a complaint from the date the goods were delivered by the supplier or courier service. If the customer refuses to accept damaged goods, a complaint report is drawn up with them, and the further processing of the complaint takes place in cooperation with the supplier and the courier service with a resolution deadline of 30 days. The customer can check the status of their complaint by email at: info@edelikatesy.cz or by phone at: 777 771 409.

The customer is informed of the outcome by the supplier or courier service by phone / electronically.